Absolutely, we exclusively offer brand new items.
Yes, we guarantee the authenticity of every product we sell.
All orders are shipped from Canada. For international orders, any duties and import fees are the responsibility of the customer.
Our delivery times are estimated and not guaranteed. Various factors like weather-related delays, carrier limitations, or unforeseen events beyond our control may impact shipment schedules.
Please note that estimated delivery times do not apply to international orders, as they vary depending on the destination country. After your order ships, you will receive an email containing your tracking information. International customers are responsible for any additional fees or taxes incurred after shipment. While we strive to minimize these expenses for international customers, we cannot guarantee the absence of unexpected charges.
Certainly, we provide a pickup option at 108 Dundas Street West in Toronto.
All sales made through Sole Quest are considered final. Please be aware that all items are final sale, and we cannot accept returns or exchanges under any circumstances.
If you have any concerns about the sizing of a specific product listed on our site, please reach out to us before finalizing your purchase. Should you have any inquiries, please don't hesitate to contact us for assistance.
If you can't find the information you need on our FAQ page, please don't hesitate to email us at hello@solequest.com. We're here to assist you.